FAQs
SHIPPING AND RETURNS
SHIPPING INFO
All UK custom set orders are shipped using Royal Mail Tracked 48. A tracking link will be uploaded as soon as the order dispatched.
Sizing kits will be shipping using Royal Mail 2nd Class.
All international orders are shipped using Royal Mail International Tracked. A tracking link will be uploaded as soon as the order dispatched. Postage cost varies depending on location, and the price will be provided in the checkout area.
RETURNS & REFUNDS
Unfortunately, as all items are custom handmade to order, returns and refunds are not possible.
CANCELLATIONS
If you’d like to cancel your order please get in touch within 12 hours and I will do so. After this time, I will likely have started working on the order. (If not, I will be happy to cancel past the 12 hour point, but I cannot guarantee anything, hence the time limit.)
I MISSED MY DELIVERY, WHAT SHOULD I DO?
The shipping provider should have provided information for how to rearrange delivery, or where to collect from.
Feel free to contact either myself or the shipping provider if you’re having any issues.
MY ORDER HAS BEEN RETURNED TO SENDER
If the shipping provider is unable to deliver your order for whatever reason, it may be returned to sender. If this happens, you will need pay for postage again.
As the items are custom made, I will not be able to process a refund, even if the order is returned this way. If you haven’t reached out, I will contact you myself if I received a returned order in order to generate a new invoice for postage.
PROCESSING TIME
The nails will be made and shipped within 6-8 days, not including weekends.
As soon as the order has shipped I will mark it as dispatched and upload tracking details if the order is being sent via a tracked method. (Sizing and shape kits aren’t tracked, all other items are sent tracked.)
DESIGN INFO
CAN I MODIFY A DESIGN?
Designs can be modified in multiple ways, whether that be the colour scheme, the shade of the glitter/chrome, or the finish. The extra info box on the ordering page can be used to request modifications, or you can contact me at hello@chameleonclaws.co.uk to ask any questions.
WHAT ARE THE NAILS MADE FROM?
The tips used are Aprés Gel-X, and made of soft gel rather than plastic. This means they will last longer, allowing them to be reused.
All polishes used a professional use only, meaning they’re higher quality than what would be available to the public.
I’ve been doing nails for a number of years, so I’ve found the best products and techniques to ensure longevity from the nails, so you can wear them and be confident a design is going to last.
It goes without saying that all nails, no matter how well made, aren’t indestructible, so try not to use them as tools to keep them looking their best.
CUSTOM ORDERS
Have a design in mind that I don’t currently offer?
Send me a message at hello@chameleonclaws.co.uk (or use the contact form) explaining what you’re looking for, and I’ll let you know if it’s something I feel I’ll be able to accomplish. I will always try my best to do custom designs, but it’s possible I won’t have the necessary nail art required.
Please keep in mind I will never completely replicate another artist’s work.